Connecting Kids to Care Privacy Policy
Introduction
Connecting Kids to Care brings you general information on the importance of health insurance, children’s pediatric well-child visits, and access to healthcare for children. Connecting Kids to Care provides an opportunity for clients to be supported by a Navigator with helpful information that keeps children healthy and well.
This Privacy Policy outlines how we protect your Personally Identifiable Information (PII) and, what PII we may collect, and how we may use that Information. This Policy does not cover our use of any PII collected through any means other than the Connecting Kids to Care service.
We Respect Your Privacy
The Connecting Kids to Care service provider, the Family Healthcare Foundation, respects your privacy and that of every individual who visits or signs up for the service, or provides us with PII during an appointment with a Navigator. PII means any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, or from which identification or contact information of an individual person can be derived. PII includes, but is not limited to: first and last name, address, phone number or email address. PII may include information known as Protected Health Information (or “PHI”) which is defined by and managed in accordance with a Federal Law known as HIPAA. In providing the Service, we both receive PII from you, and send PII to you. We may also receive your PII from our partners if you have given them permission to share it with us.
Information We Collect
In connection with the Connecting Kids to Care Program, we may ask you to provide certain demographic information, including your age, gender, actual or expected delivery date, zip code, mobile number, e-mail address, and/or other information to help provide customized services to the client. Submitting such Information to us constitutes your consent to our using your PII in accordance with this policy.
Data Retention
You have a right to request a copy of your PII. Your PII will be provided to you within 30 days. You also have a right to request that we delete any PII that we store and we shall delete it within 90 days. For either request please email (admin@familyhealthcarefdn.org.)
Unless you have requested otherwise, or we are asked to delete any PII about you that has been provided by one of our Partners, PII associated with your account will be maintained for 7 years following your last use of service. We maintain PII associated with your account following your Last Use of Service and for the period set forth in the immediately preceding sentence so we may use the data for internal and external evaluation purposes to learn from and improve upon the program. Thereafter it will be deleted.
How We Use the Information
We may use your PII for several reasons:
We Do Not Sell Your Personal Information
We do not sell, rent, or lease your PII to any third party.
Who Has Access to Your Personal Information
We may share personally de-identified information, collected from users of our service without the users consent. This information will most often be aggregate in nature, but where it does contain record level data all PII will be removed.
Where it is necessary to share PII information we will either request the individual’s explicit consent or, for example to support the formal evaluation of our service, only do so with third parties that have been authorized and vetted by us in advance and who have signed a Data Use Agreement (or similar) that hold them responsible for protecting the information shared in line with this Privacy Policy. Authorized third parties who have access to PII cannot use this information outside of the scope of the agreement we have with them nor can they use any contact details provided to contact you independently unless you have provided additional and direct consent for them to do so. We may ask you if we can contact you at the time of enrollment in Connecting Kids to Care program or subsequent to this. If you provide your consent, your contact information will only be used by us or by one of our authorized third parties. If you do not provide your consent you will not be contacted.
Within our organization, we restrict access to PII to those employees on a need-to-know basis in order to resolve problems with the service or provide customer support. We also instruct them on how to secure identifiable information properly. We may, on occasion, hire other companies to provide a service on our behalf. If any such entity has access to PII, we prohibit their use of such information beyond the service they are providing on our behalf.
Ownership of Aggregated Data
Notwithstanding anything set forth in this Privacy Policy to the contrary, after de-identifying each individual end user’s PII, including your PII, the Family Healthcare Foundation and the may aggregate your de-identified PII with other end users’ de-identified PII (collectively the “Aggregated Data”). You acknowledge and agree that the Family Healthcare Foundation shall own the Aggregated Data and each of them may use the Aggregated Data in any manner provided that no personalized information or data of any end user shall be disclosed to any third-party except in accordance with this Privacy Policy.
Disclosures Required by Law
We may access and/or disclose PII if required to do so by law or in the good faith belief that such action is necessary to conform to the edicts of the law or comply with legal process served on us, or act in urgent circumstances to protect the personal safety of users of our service or members of the public. To the extent practicable and legally permitted, we will attempt to advise you prior to any such disclosure, so that you may seek a protective order or other relief limiting such disclosure.
Technical Information We Collect
Our web servers automatically collect non-personal information such as the domain name of the internet access provider, the IP address used to connect the computer to the internet, the average time spent on our website, pages viewed, information searched for, access times, and other relevant statistics.
Cookies
“Cookies” are small data files, encrypted for added security, that a website commonly places on a visitor’s hard drive to identify the user when he or she returns. Our website uses cookies to measure activity and traffic patterns on our site. Your browser may be set to warn you before accepting cookies and you can choose to refuse cookies by selecting that option in your browser. You do not have to permit cookies to use our website, although certain features of our website may not be available to you without cookies.
Contact Us
If you have questions regarding our Privacy Policy, please e-mail us at admin@familyhealthcarefdn.org. You may also elect to stop receiving or SMS messages from us at any time by following the instructions provided in the message.
If you are experiencing problems with the Connecting Kids to Care Program, you can contact us by emailing admin@familyhealthcarefdn.org. Please provide a full problem description in the e-mail.
